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Frequently Asked Questions

1. What is Pre-Market trading?

Pre-Market trading also known as extended-hours trading happens before the regular trading day of a stock exchange. Broadly, extended trading hours refer to the trading hours outside regular trading sessions including both pre-market and post-market.

2. What exact time does the U.S. Pre-Market Trading Session cover? When can pre-market order be placed?

Currently, POEMS offers you pre-market trading between 16:00 to 21:30 HKT (summer), or 17:00 to 22:30 HKT (winter). This type of order is sent to Pre-market Trading Session and allowed to fill during Pre-market Trading Session and Regular Trading Hours. Orders can be placed from 16:00 HKT (summer), or 17:00 HKT (winter), until before market opening at 21:30 HKT (summer), or 22:30 HKT (winter). Regular Trading Hours starts from 21:30 to 04:00 HKT (summer), or 22:30 to 05:00 HKT (winter)

3. Are all account types eligible to trade during the Pre-Market session?

All customers who have enabled the U.S. stocks trading function can submit orders during the pre-market trading session after the acknowledgment of the "Extended Hours Trading Risk Disclosure Statement" on the order page.

4. How to place an order for the Pre-Market Trading Session?

During the pre-market available time 16:00 to 21:30 HKT (summer), or 17:00 to 22:30 HKT (winter), select "Limit Order for Pre&Regular" in trade type on POEMS App. Currently, the function to place new "Limit Order for Pre&Regular" is not available on other POEMS platforms, but you can view and withdraw orders placed from mobile App on all POEMS platform.

5. What are the risks of trading at the Pre-Market Trading Session?

Risk of Lower Liquidity, Risk of Higher Volatility, Risk of Changing Prices, Risk of Unlinked Markets, Risk of News Announcements, and, Risk of Wider Spreads. For more details, please read “Extended Hours Material Risks Disclosure”.

6. How do I know if my order is placed in the Pre-Market Trading Session?

"Order allowed to fill during Pre-market & Regular Market Trading Session." Shown under “Order Message”.

7. Where can I find the US Pre-Market quotes on the POEMS suite of platforms?

We currently did not provide pre-market price quotes.

8. Where do Pre-Market orders match?

Through electronic communication networks (ECNs) that match buyers with sellers.

9. Where can I place Pre-Market orders?

You can only place Pre-Market orders through POEMS Mobile App during Pre-Market session, 16:00 to 21:30 HKT (summer),
or 17:00 to 22:30 HKT (winter).
Select [Foreign Stock]>[Trade]>Select [US Market]

10. How does Phillip HK charge Pre-Market transitions?

Charges for US stocks are the same as they are during normal trading hours. During the pre-market trading session, you can also take advantage of our most recent US stock offers.

11. What will happen to orders not done during the Pre-Market period?

Unfilled or partially filled orders will be carried forward to the regular trading session and will expire at the end of the trading day.

12. Is Post-Market trading available?

Currently, POEMS does not offer post-market trading.

13. Why are some counters missing pre-market quotes?

Missing pre-market quotes can indicate that no one is currently trading the counter before regular trading hours.

14. Can I change the Pre-Market order at any time?

You cannot modify the pre-market order, however, you can withdraw it and place a new pre-market order.

Application via the mobile app "Phillip HK"

1. Log in to the "Phillip HK" app and tap <Me>

2. Then tap <Market Data>

3. Next to US Market Data Service, tap <Apply>

4. Check the box for Non-Professional User, then enter your employer's name and your job title. After filling in the details, tap <Next>.

5. Review the terms and confirm your eligibility as a Non-Professional User, then tap <Next>.

6. Read the terms and conditions, check the box for "I have read and agree to the above terms and conditions", then enter your full name for confirmation. Finally, tap <Apply> to submit.

Application via the POEMS

1. Login to POEMS, select Foreign Stock > Apply US Price Quote (Free)
2. Click to apply US Market Data Subscription
3. Check the box after you read and accept the terms
4.Check the box on the service you wish to apply, then click Next at the bottom
5.Read the terms, check the box to confirm that you are not a Professional Subscriber
6.Click Submit after you read and accept the terms and conditions

After the submission, it will take at least 1 working day to process. Upon successful application, a confirmation email will be sent to your registered email address, please activate the price quote service according to the guideline in the email.

Activating US Real Time Price Quote

Please login to POEMS, click Foreign Stock > Global Trading , a new trading screen will be open up, and you can login to access to US real time price quote.

Disclaimer Phillip Securities Group (the "Company") reserves the right to vary any promotion offers and services at anytime without further notice. In case of dispute, the decision of the Company shall be final. Investment involves risks. For more details, please refer to the Risk Disclosures Statement at www.poems.com.hk.

If do not wish to receive any more messages from Phillip Securities Group ,please contact our Customer Service Department at cs@phillip.com.hk or 22776555.

'Sign Up' at PHILLIP HK for the first-time use

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Open All | Close AllGeneral Question

As a client of Phillip Securities Hong Kong, what is the login for Phillip HK App?

Simply use your register mobile as your login credential. After activate the biometric authentication, you can also use the registered FaceID/TouchID in device as another login method.

I have signup as a register user. Why can't link my Phillip account successfully?

All existing account holder can only use pre-register mobile number as your login credential and link the account successful. If your mobile number has been deactivated, please contact Customer Service Department at 2277 6555 for assistance.

I do not have a Phillip securities account. How do I sign up as a registered user to use Phillip HK App?

Simply download our Phillip HK App on App Store/Google Play Store and sign up as a registered user using your mobile number.

What are the premium features that are accessible to registered users?

Registered users are able to access watchlists, news, calendar, top volume/gainer/loser stocks based on HK and US markets, articles/guides, signing up for free seminars/webinars, and there are more to come.

What is the enhancement of the brand-new Phillip HK App?

Phillip HK is the new and improved version of our current mobile trading app, POEMS HK. The new Phillip HK app sports a fresh new look and feel built from scratch with the following key changes:

Improved Navigation: To make trading on-the-go easier than ever, the entire navigation of the platform is being redesigned. The new app provides quick access to the actions you need, by keeping the right features always one tap away.

Refreshed Interface: Committed to deliver the best-in-class trading experience, we have built a fresh new look from scratch for a more streamlined and rich trading experience.

Intuitive Portfolio Management: The new and improved portfolio interface allows you to better track your holdings, with easy access to your account order history, balances, and positions.

TradingView Charting: Integrated directly into Phillip HK app, you can now trade using multi-functional charting tool and conduct in-depth technical analysis of your favourite counters on-the-go!

Ideas and Education: Get insights from our in-house analysts and wide array of education materials ranging from webinars, articles, and many more to broaden your perspective of the investment world.

Phillip HK will also incorporate exciting new features in upcoming releases – stay tuned!

I am a registered user. How do I open a Phillip Securities Account on Phillip HK?

1. Go to 'Trade' Tab
2. Select 'Open Account' button, and start your online account opening process
3. Upon submission of the form, your Account will take up to 3 working days to get approved.

Is the Phillip HK APP synced across POEMS HK web & app?

When you signup and link your Phillip account in Phillip HK app, you can still login POEMS HK App and Web, but some of the functions will be disabled, including but not limited to the function of trading Hong Kong stocks, China Connect and PhillipMart.

What is Digital Token? When do I need to use Digital Token?

Digital Token is a security code generator that provides an additional layer of protection for your online account, by reducing the risk of unauthorized user access. It is a feature within Phillip HK App that generates a Digital Token to authenticate two-factor authentication (2FA) when login Phillip HK App. Authentication is done seamlessly in the background if you have paired the Digital Token with your mobile device.

How do I enable the Digital Token?

You can enable the Digital Token in 3 steps:

1. Launch Phillip HK App and login to your account
2. Click 'Set up' > Agree the 'Terms & Condition'
3. Enter the activation code that will be sent to you via SMS

Can I login to the Phillip HK app on other mobile devices?

Can. However, based on your account security considerations, you can only bind a Digital Token on one mobile device. If you want to login to your account on other mobile devices, you need to obtain a Digital Token on the bound mobile device and enter it in the provided place.

Why does the Digital Token I entered show as invalid?

Each Digital Token is valid for 30 seconds. Please re-enter the new generated Digital Token associated with your binded mobile number if the Digital Token has expired.

Why is my account shown as suspended?

If you’ve reached a maximum attempts of wrong password per day, the system will automatically suspend your account as a security control.

I have a new mobile device. How do I rebind the Digital Token on my new device?

You can do so by setting up the Digital Token on your new mobile device. The Digital Token will automatically be deactivated on the previous device. You can rebind the Digital Token on your new device with the following steps: Alternatively, you may also do so with the following steps:

1. Launch the Phillip HK App and login to your account
2. Enable the Digital Token in the new device by entering 'Click here'
3. Agree 'Terms and Condition'
4. Enter the activation code that will be sent to you via SMS

Are PHK KEY and Digital Token of Phillip HK App the same?

Not the same.
Both PHK KEY and Phillip HK app's digital token are used for two-factor authentication when logging into the mobile app.
Currently, two apps, POEMS HK and Phillip HK, will be available on the mobile store App Store/Google Play Store, and they will use different two-factor authentication methods.
PHK KEY is the two-factor authentication method of POEMS HK app or web version, and the digital token of Phillip HK app is the two-factor authentication method of Phillip HK app.Not the same.

Can I use the Digital Token on my old mobile device after I have enabled the Digital Token in my new mobile device?

For security reasons, you are only allowed to set up the Digital Token on a single mobile device. If you have enabled the Digital Token on a new device, the Digital Token on the previous device will be deactivated automatically.

Am I able to set up Digital Token on one mobile device for multiple accounts?

Yes, you can set up the Digital Token for multiple POEMS accounts on one mobile device. If you have yet to set up the Digital Token on your account, you will be prompted to do so once you are logged in.

1. Open the Mobile App that you have last set the Digital Token up to
2. Tap on the Digital Token icon
3. A list of POEMS accounts that have been paired with the Digital Token on the same mobile device will be displayed on the screen

Can I deposit funds into my account using Phillip HK App?

Yes. You may deposit funds using Phillip HK App via eDDA. To do so, simply follow the steps below:

1. Go to 'Me' on the shortcut bar
2. Select 'eDDA'
3. Select your desired funding product and follow the instructions on the screen

Can I change my password on Phillip HK App?

Yes, to change your password, simply follow the steps below:

1. Go to 'Me' on the shortcut bar
2. Select 'Settings'
3. Select 'Account & Security'
4. Select 'Change Password'
5. Kindly note that the change of password will apply only of your Phillip HK platform access.

What are the supported operating systems and devices for Phillip HK App?

Phillip HK App is supported on iOS and Android smartphone devices:

iOS 14.1 or later
Android 5.0 or later

Is there a Phillip HK App user guide that I can refer to? Who can I contact if I need help?

Yes, you may refer to our user guide via link. The user guide will be more detailed with visuals. If you require assistance to navigate Phillip HK App, please do not hesitate to reach out Customer Service Department at 2277 6555 and/or email to cs@phillip.com.hk

How to apply for account closure on the PHILLIP HK app?

1. Go to [My] screen
2. Scroll down and enter “Support” [Help Center]>[Hotline]-[Send Message]
3. Select [Category] as [Account closure]

Please note: After successful submission, our Customer Service Department will contact you for confirmation.

The information displaying on the section of「Global Equity Markets」is updated before 9 AM and after 6 PM(HKT) from Monday to Friday. 「U.S. Active Shares」is updated after U.S. market close. The information displaying on both sections is collected from a variety of public sources. The publishing of「Bloomberg News Headlines」has been authorized by Bloomberg L.P.

This report is produced and is being distributed in Hong Kong by Phillip Securities Group with the Securities and Futures Commission (“SFC”) licence under Phillip Securities (HK) LTD and/ or Phillip Commodities (HK) LTD (“Phillip”). Information contained herein is based on sources that Phillip believed to be accurate. Phillip does not bear responsibility for any loss occasioned by reliance placed upon the contents hereof. The information is for informative purposes only and is not intended to or create/induce the creation of any binding legal relations. The information provided do not constitute investment advice, solicitation, purchase or sell any investment product(s).
Investments are subject to investment risks including possible loss of the principal amount invested. You should refer to your Financial Advisor for investment advice based on your investment experience, financial situation, any of your particular needs and risk preference. For details of different product's risks, please visit the Risk Disclosures Statement on http://www.phillip.com.hk. Phillip (or employees) may have positions/ interests in relevant investment products.

Phillip (or one of its affiliates) may from time to time provide services for, or solicit services or other business from, any company mentioned in this report. The above information is owned by Phillip and protected by copyright and intellectual property Laws. It may not be reproduced, distributed or published for any purpose without prior written consent from Phillip.

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