Goto eStatement
- Product and Service
- Phillip Apps
- Customer Service
What is E-Statement Service?
E-statement service users will receive contact notes and monthly statements via e-mail instead of receiving paper statements. By using this service, you can enjoy the following benefits,
- Receiving bills in a faster and more securer way
- Avoid delay/loss of mails
- Environmental friendly
Are there any differences between electronic and paper statements?
No, the format and layout is the same.
When will I receive the electronic contract notes and statements?
The electronic contract note will be sent to your registered e-mail address at the night of the same transaction date, while monthly statement will be sent at the beginning of each month. In general, electronic statement users will receive the statement before the paper statement users.
How can I do if I cannot receive e-Statement?
Please contact Customer Service Department for assistance and we will be happy to help you. No charges applied for reissuing the statement within 3 months.
What should I do if I would like to amend my registered e-mail address?
You are requested to fill in the Accounts Particulars Amendment Form for updating your personal information. Please return the form by fax 2277 6008 or email to cs@phillip.com.hk.
How do I interpret the buy and sell order in the Particulars?
The English and Chinese stock name will be displayed in the particulars when you buy or sell a stock. The Exchange name and stock code will also be displayed nearby the Chinese name. (Example 1: 中國移動/XHKG/000941 or Example 2: 特斯拉/XNGS/TSLA).
