Online Onboarding Client

Online Onboarding Client Notice

Online onboarded clients must make fund deposit via online banking to or withdrawal from Client’s Phillip account through their designated bank account. The following deposit channels are not applicable for the online onboarded clients: Standard Chartered Bank “Easy Pay” Account, the Bill Payment function of Bank of China Internet Banking and “PPS”.

Deposit Proof
Online onboarded clients must show that the debited bank account of the transfer is identical to the designated bank account on all deposit proofs. Otherwise, the transfer may be reversed. Phillip does not accept deposit confirmation via other methods (e.g. telephone) for online onboarded clients.

Cash Deposits
Online onboarded clients will be required to visit our head office or branch in person with the original copy of the deposit slips and the identity document provided at the time of the account opening for identity authentication before crediting the deposit to the client’s Phillip account.

Registering an additional Designated Bank Account
Online onboarded clients must transfer not less than HKD 10,000 to the designated bank account of Phillip Securities (Hong Kong) Limited for the first deposit and email the deposit proofs to Customer Service (cs@phillip.com.hk).

Withdrawal Instructions
In order for withdrawal instruction to be done on the same day, clients need to five the instruction to their Account Executive before 9:20am; otherwise the withdrawal will be processed on the following business day. Please be reminded that the fund could only transfer from client’s Phillip account to the client’s designated bank account. In addition, if clients withdraw fund to overseas bank OR withdraw funds in a currency other than Hong Kong Dollar, China Yuan (CNY) and U.S. Dollar to a local bank, the transfer conducted by Telegraphic Transfer. The associated administrative fees will be passed on to the client.

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Customer Service Department (General Enquiries)
Tel : (852) 2277 6555
Fax : (852) 2277 6008
Email : cs@phillip.com.hk

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