Customer Care

1. Money deposit must be made directly to Phillip's bank account instead of through any third party or AE / staff.
2. Phillip products can be found on website and shown on statement.
3. Effective 1 January 2024, the Company will adjust the interest rate on Grade Base Margin (GBM) and Professional Investor Grade Based Margin (PI GBM) interest plan. The interest rate for GBM will be adjusted as follows: Grade One stock borrowing rate will be 6.125% (P). Other Grade stock borrowing rate will be 7.625% (P+1.500%).  The interest rate for PI GBM will be adjusted as follows: Grade One stock borrowing rate will be 5.625% (P-0.500%). Other Grade stock borrowing rate will be 7.125% (P+1.000%).  For more details.
4. Effective 9 August 2024, the Company will adjust the interest rate on Grade Base Margin (GBM) and Professional Investor Grade Based Margin (PI GBM)s USD, CNY and JPY interest plan. The margin interest rate for USD under GBM plan will be adjusted to: 6.125% (P). The margin interest rate for USD under PI GBM plan will be adjusted to: 5.625% (P-0.5%). The margin interest rate for CNY under both GBM and PI GBM plan will be adjusted to: 6.125% (P). The margin interest rate for JPY under both GBM and PI GBM plan will be adjusted to: 2.8% (P-3.325%). For more information, please visit: https://www.poems.com.hk/en-us/
5. Standard Chartered Bank (Hong Kong) announced that its HK Dollar Prime Lending Rate (P) will be decreased by 0.25% from 6.125% to 5.875% with effect from 23 September 2024. The Company will follow Standard Chartered Bank to decrease the margin lending rate, "Grade Based Margin" rate and "Professional Investor – Grade Based Margin" rate on the same day.
6. Standard Chartered Bank (Hong Kong) announced that its HK Dollar Prime Lending Rate (P) will be decreased by 0.25% from 5.875% to 5.625% with effect from 11 November 2024. The Company will follow Standard Chartered Bank to decrease the margin lending rate, "Grade Based Margin" rate and "Professional Investor – Grade Based Margin" rate on the same day.

7. SFC will introduce an investor identification regime (HKIDR) at trading level for the securities market in Hong Kong on 20 March 2023 (Monday). To comply with the PDPO, Phillip Securities will have to obtain client consent before submitting the identity information to the secured data repository. Client have to submit the consent before 17 March 2023 (Friday) for continue to enjoy related Hong Kong Stocks and Stock Options trading services after we confirmed the application. Failure to provide the Company with the data or consent as described above may mean that the Company will not be able to carry out your trading instructions or provide you with securities related services in the Hong Kong securities market, except to sell your existing holdings of securities. The Consent letter has already been uploaded on POEMS and Phillip website (Customer Service > Download Form > Account Opening > HKIDR Consent letter). Clients submit a Consent letter with a soft copy of identity documents to CS by email (cs@phillip.com.hk) or fax (2277 6008).

   a. Individual Account Holder (Face-to-Face Account Opening):  POEMS or Physical form 
   b. Individual Account Holder (Online Account Opening):  POEMS (User Gudine)
   c. Joint Account Holder / Corporate Account Holder:  Physical form(Joint account need to fill in separated form)

8. The U.S. stock market will shorten the settlement cycle to one business date after trade (T+1) from 28 May 2024 onwards. The Canada stock market will shorten the settlement cycle to one business date after trade (T+1) from 27 May 2024 onwards.
9. Effective 22 October 2024, the Company will adjust the interest rate on CNY to 3.88% [Margin Accounts only].
10. Starting from Sep 23, 2024, HKEx will implement Severe Weather Trading Arrangement (“SWT”) in its securities and derivatives markets (including Stock Connect trading, derivatives holiday trading and after-hours trading session). Trading services will continue to be provided during severe weather conditions, such days will still be considered trading days. Therefore, client must ensure that account(s) have sufficient funds and positions for settlement on those days. However, to ensure the safety of clients and staffs, the Head Office and branches will be closed during SWT, therefore, no counter services will be provided, including but not limited to deposit and withdraw of physical stock certificate e.t.c. Telephone and online customer support service will be available as usual. Additionally, if the company processes clients’ withdrawal instructions by depositing cheque, such instructions will be delayed until the next non-SWT business day for processing.
11. Starting from 5 Nov 2024, the afternoon trading session of Japan stock market will be extended by 30 minutes. There is no change for the morning session (HKT 8:00-10:30). The closing time of afternoon session will be changed from HKT 14:00 to HKT 14:30. Afternoon session will be HKT 11:30-14:30.
12. Standard Chartered Bank (Hong Kong) announced that its HK Dollar Prime Lending Rate (P) will be decreased by 0.125% from 5.625% to 5.5% with effect from 23 December 2024. The Company will follow Standard Chartered Bank to decrease the margin lending rate, "Grade Based Margin" rate and "Professional Investor – Grade Based Margin" rate on the same day.
13. Effective 13 January 2025, the Company will adjust the interest rate on CNY from 3.88% to 4.88% [Margin Accounts only].

Deposit Instruction:

In order to protect clients interests, please provide the proof of deposit to Customer Service Department for confirmation by E-mail to cs@phillip.com.hk or POEMS apps function [Deposit] to upload the proof(s). All documentation provided as proof of deposit must clearly show the client full name OR client bank account number as it registered with Phillip Securities. Where the initial documentation does not fulfill this requirement, additional proof is needed to confirm the depositor identity. This can be achieved by providing documentation that shows both the client full name AND bank account number. Where a client opts to deposit funds by cheque, the client needs to provide a copy of the cheque and documentary proof that the cheque is drawn from the client bank account.

Clients who need to deposit funds into their accounts or settle their liabilities owed to Phillip, you should transfer them to the bank account of Phillip as indicated in here. Please do not deposit funds into unrecognized accounts including the bank accounts of account executive.

Fraudulent Impersonation of Phillip Securities Group Staff

We have recently received enquiries involving the fraudulent impersonation of our staff for the purpose of soliciting members of the public to open an account under “Phillip” via online social media (including Facebook) or IM (including WeChat or Line) platforms.

The name of impersonation our staff as below:

• Lam Yuen Ting
• Lam Jam Man
• Ronghui Group Co., Ltd

Once a fake account is opened, the victims are directed to apply for IPO via the following fraudulent website:

• http://www.60125.xyz/
• www.hl2838.com
• http://www.hl17173.com/
• https://7802181.com/
• http://hl111111.com/site/login
• http://hljyxt.com/index/login/login/token/b68c119a31a951297a62560b2b742d6f.html
• http://6139208.com/
• http://www.huili333888.com/
• http://pc.huili369.com/
• https://www.8241113.com/
• https://trade.poenins.com/

Please note that we are not associated with the suspicious websites/individuals in any way. We have reported the case to the relevant government and regulatory authorities.

You may confirm the identity of our licensed representative via the SFC website and familiarize yourself with our account opening and deposit details (Account Opening Form  and Deposit Details) on our website. Please be cautious and verify the identity of recipients when disclosing personal data and depositing funds to any third parties. We will not be liable to anyone for any loss, directly or indirectly, from any use or contact with the suspicious websites/individuals. Should you have any suspicion of impersonation, please contact our Customer Service Department at (852) 2277 6555.

Our company has recently alerted that some unscrupulous individuals are attempting to contact clients using our company name or impersonating our staff through WhatsApp. They are trying to invite clients to join WhatsApp groups by claiming to share stock information. Our company would like to remind clients that if you have any doubts, please immediately call our Customer Service Hotline at (852) 2277 6555 to inquire.

Our company has recently alerted that a hacker was attempting to send phishing emails using our company domain, "xxxxxtrade@phillip.com.hk", in an attempt to lure recipients into opening links in the email and conducting hacking. If anyone has any doubts or questions regarding any emails sent from our company domain, please contact our Customer Service Department (+852-22776555) or your Account executive.

Fraudulent Impersonation of Wong Wai Kit, Louis

We recently received an enquiry from client about “Did our director – Wong Wai Kit, Louis publish any investment advice/stock recommendation to public via any instant message platform - telegram/whatsapp group/signal/ wechat?” Louis Wong confirmed he did not publish any investment advice/stock recommendation via messenger platform. Phillip Securities would like to take this opportunity to remind all investors should not mistakenly believe those message from unknown message group.

If you had transaction in Gold Futures during 2004-2013 via COMEX or other exchange in US, please visit www.GoldFixSettlement.com to obtain settlement details of the case offered by the remote investment firm and claim you interest.

As the Guangzhou Mail Processing Center suspends receiving surface ordinary letters, our company temporarily sends mails in other ways, and the mail delivery time may be delayed. Client can choose to check the statement on the online trading platform POEMS or apply e-statement service. 

Mr. Louis Wong, Director of Phillip Securities Hong Kong Limited (the "Company"), has been invited to attend seminars and events in the title of “renowned stock commentator” organized by third parties and he only on such occasions shared his personal views on the macroeconomics and financial markets. The company and Loui Wong have not authorized any third party to make offer or recommendation of any investment product in the name of the Company or Mr. Louis Wong.